Frequently asked questions

Unfortunately, we cannot cancel or change your order once it is paid, as preparation starts immediately. If your order hasn’t been shipped yet, please contact us as soon as possible via email: [email protected]. If the package has already been shipped, you can return it once received.

Check the tracking link in your email. If the parcel isn’t marked as delivered within 5 business days after dispatch – please contact us via email [email protected].

As soon as we receive your payment, we will send the order confirmation by email. If you don’t see the email, please check your promotions or spam folders. If you still can’t find it, you can reach out to us via email [email protected]

If the received shipment does not match your order, please contact us by email at [email protected] or by phone at +358 94 272 6607 (Mon–Fri from 09:00 to 21:00).

We’re very sorry for the inconvenience! Please contact us via email [email protected] within 2 business days of receiving the order and include a photo of the damaged item – we’ll resolve the issue as quickly as possible.

If you are not satisfied with the quality of perishable products delivered, such as food and beverages with a short shelf life, including products that must be stored in the refrigerator according to the manufacturer’s instructions, you must contact us no later than 72 hours after the delivery. When reporting a low-quality product, it is necessary to provide a photo of the received defective product.

In your order information, select “Purchasing as a company” and enter your company details – the invoice will be automatically generated in your account after delivery.