Damaged or missing items

If the received shipment does not match your order, please contact us by email at [email protected] or by phone at +358 94 272 6607 (Mon–Fri from 09:00 to 21:00).

We’re very sorry for the inconvenience! Please contact us via email [email protected] within 2 business days of receiving the order and include a photo of the damaged item – we’ll resolve the issue as quickly as possible.

If you are not satisfied with the quality of perishable products delivered, such as food and beverages with a short shelf life, including products that must be stored in the refrigerator according to the manufacturer’s instructions, you must contact us no later than 72 hours after the delivery. When reporting a low-quality product, it is necessary to provide a photo of the received defective product.